Shipping Policy

At MENTIA, we aim to deliver your order quickly, safely, and transparently. Please review our shipping policy below for details about processing, delivery, and shipping timelines.

1. Order Processing Time

All orders are processed within PROCESSING TIME 1 DAY  after payment confirmation. Orders placed after business hours, on weekends, or on holidays will be processed on the next working day.

2. Shipping Methods Available

We partner with reliable courier services to ensure safe and timely delivery. Available shipping options may include:

  • Standard Shipping

  • Express Shipping (if available at checkout)

Shipping methods available to you will be displayed during checkout based on your location.

3. Delivery Timeframes

Estimated delivery time after dispatch is 5-6 BUSINESS DAYS. Delivery time may vary depending on:

  • Delivery location

  • Courier service availability

  • Weather or logistical conditions

Please note that these are estimated timelines and not guaranteed delivery dates.

4. Shipping Costs

Shipping fees are calculated at checkout based on your location and order value. Estimated shipping cost ranges between SHIPPING COST COULD BE 0-100 . Promotional free shipping offers may apply during special campaigns.

5. Tracking Information

Once your order has been shipped, you will receive a confirmation email or message containing your tracking number and tracking link so you can monitor your delivery in real time.

6. Delivery Issues & Delays

While we strive to deliver within the estimated timeframe, delays may occasionally occur due to:

  • Courier service disruptions

  • Natural events or weather conditions

  • Incorrect or incomplete shipping address

If your package is delayed or marked delivered but not received, please contact us within 2 DAYS so we can assist you promptly.

7. International Shipping

We DO offer international shipping.
If international shipping is available:

  • Delivery times may vary by destination country

  • Additional customs duties, taxes, or import fees may apply and are the responsibility of the customer

  • Customs clearance may cause delays beyond our control

Need Help?

If you have any questions about shipping or your order status, please contact us at admi@mentia.in . Our support team is always happy to help.