Return & Refund Policy

At MENTIA customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with a simple and transparent return and refund process.

1. Return Eligibility

You may request a return if:

  • The item is unused, unworn, and in its original condition

  • All original tags, packaging, and accessories are included

  • The item is not listed under non-returnable items (see below)

  • You provide proof of purchase (order number or receipt)

2. Return Timeframe

Returns must be requested within 7days  of receiving your order. Requests made after this period may not be accepted.

3. How to Request a Return

To initiate a return:

  1. Email us at admi@mentia.in with your order number and reason for return

  2. Our team will review your request and provide return instructions

  3. Ship the item back using the instructions provided

4. Refund Process & Timing

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 3-4bussiness days .

  • Refunds will be issued to your original payment method.

  • Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

5. Exchanges

We offer exchanges for items that are:

  • Defective

  • Damaged

  • Incorrectly shipped

To request an exchange, contact us at ownermentia@gmail.com within 3 days of delivery. If approved, we will guide you through the exchange process.

6. Damaged or Defective Items

If your product arrives damaged or defective:

  • Contact us within 2 day of delivery

  • Include clear photos of the issue and your order number

  • We will arrange a replacement, exchange, or full refund at no additional cost

7. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Final sale or clearance items

  • Personalized or custom-made products

  • Items showing signs of use or damage caused by the customer

8. Return Shipping Costs

  • If the return is due to our error (wrong or defective item), we will cover return shipping costs.

  • If the return is for any other reason, the customer is responsible for return shipping fees unless stated otherwise.

9. Need Help?

For any questions about returns or refunds, contact our support team at admi@mentia.in  We’re always happy to assist you.